Once a listing is saved as New on the MLS, it takes about 20 minutes for that listing to be added to ShowingTime's database.
If you have just switched a Draft listing to Active in Connect, it will take a few minutes for that listing's status to switch from INC to Active in ShowingTime.
If an agent tries to request a showing on a New listing that has not been added to ShowingTime yet (it's still within that 20 minute window), they will get an error that the listing is not set up to allow online appointment requests (even though it actually is set up properly in the MLS).
Once the 20 minute window passes, agents will be able to request showings through the ShowingTime icon/button in the MLS.
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