When a New listing is added to Matrix and ShowingTime picks it up through their feed, they do an initial, one-time pull of the showing instructions on the listing. Any changes made to the ShowingTime Instructions field in Matrix after this initial data pull will not automatically be picked up by the ShowingTime system.
In these instances, when an appointment is confirmed, the information you have added in the ShowingTime Instructions field will not be sent to the showing agent.
However, you can manually add the desired information by going to the listing in ShowingTime and entering it in the Additional Instructions field at the bottom of the listing worksheet:
Related articles :
ShowingTime Instructions (on your own listings)
View ShowingTime instructions (on confirmed showings you have requested)
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