The information in this article only applies to you if you have created separate login credentials for accessing ShowingTime directly on your desktop (by going to www.showingtime.com) or through the mobile app.
If you access ShowingTime through the tile on the SmartMLS Member Dashboard (www.smartmls.com) with your usual SmartMLS credentials, the information in this article does not apply to you.
ShowingTime has added two-factor authentication (2FA) as an extra layer of security for users who have created separate ShowingTime account credentials for logging in directly on their desktop or through the mobile app:
Each time you sign in using your ShowingTime credentials, you will receive an email with a one-time code. You will receive this verification email every time you attempt to sign in until you have completed the two-factor authentication (2FA) process.
Note: this applies to each device where you use the ShowingTime app to access ShowingTime. 2FA must be configured on each device.
The account verification email looks like this:
Note: this is not a spam email. It is a legitimate email. It does not indicate that someone is trying to hack your ShowingTime account or any other nefarious activity.
Once you enter the one-time code, 2FA will be completed for that specific device and the emails that correspond to that device will cease.
If the ShowingTime app is running in the background and you bring it to the foreground, the system treats it as a new login attempt. This triggers another two-factor authentication (2FA) challenge, which generates an email each time you open the app. Although you may not be directly attempting to login again, the system sees it as an access attempt, and sends another email with the code. This will cease once you have set up 2FA from the device.
If there are any problems with the code (you don't receive the email, the code does not work, you get an error message, etc.), please contact ShowingTime's support team for assistance:
email: support@showingtime.com
Monday through Friday, 9am-10pm
Saturday & Sunday, 9am- 6pm
Frequently Asked Questions
What if my code doesn't arrive?
Tap or click Didn't get a code? Resend. Still stuck? Check your spam folder, then contact ShowingTime Support.
Can I skip this for now?
Yes. To skip for now, choose Do this later to defer.
You'll see how many days you have left each time you sign in.
After the 30-day window closes, setup is required and you'll be locked out until you complete it.
Will I be prompted every time I sign in?
No. Once you verify, ShowingTime remembers your device so you won't be prompted again on it. You'll only be asked to verify when you use a new device or browser, clear your
browser's cookies, browse privately, or switch between accounts.
Will this change how I sign in through my MLS?
No. If you access ShowingTime through the MLS Member Dashboard (www.smartmls.com) and don't use ShowingTime
credentials, you're not affected and won't be prompted.
There is a flyer attached to this article that provides additional information regarding ShowingTime's 2FA process.
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